1. Information We Collect

When you use our website, we collect the following types of personal information:

• Personal Information: Name, national identity card number, phone number, bank account details, email address, physical address.
• For School-age Children: We may collect their name, school details, parent's contact information, and consent.
• Payment Details: Bank account number and other payment-related information.

2. How We Use Your Information

We use your information for the following purposes:

• To provide our services: Allowing new authors to submit their books, creating accounts, and processing payments.
• To improve our website: Enhancing user experience based on how users interact with the site.
• To communicate with you: Sending account-related updates, promotional material (only if you opt-in), and transaction receipts.
• For legal compliance: Ensuring we comply with laws and regulations, including those related to children's data.

3. For School-age Children

We understand the importance of protecting children's privacy. For children under 18, we require parental consent to collect personal information. When a school-age child registers as a new author or uses the website, the parent or guardian must provide their contact information and approve the registration.

• Parental Consent: Parents or legal guardians must provide explicit consent for the collection of personal information from children under the age of 18.
• Children's Information Use: The personal data of children will be used only for purposes related to their book submissions or educational activities. We will not share children's personal information with third parties without parental consent unless required by law.

4. Sharing Your Information

We will never sell your personal information. However, we may share your information with trusted third parties in the following cases:

• Service Providers: With companies that help us operate our website, process payments, and provide services (e.g., payment processors, hosting services).
• Legal Requirements: If required to comply with laws or legal processes, such as responding to legal requests or defending against claims.
• In Case of Business Changes: In case we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that process.

5. Data Security

We take appropriate measures to safeguard your personal data, including physical, technical, and organizational safeguards. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications at any time.

To exercise your rights, please contact us at: 077394079/0332060716

7. Cookies and Tracking

We use cookies and similar technologies to track users' activity on our website and enhance their experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to read the privacy policies of any third-party site they visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." You should check this page periodically for updates.

10. Refund Policy – NETBOOK

At NETBOOK, we strive to provide the best online reading experience for our users. Please read our refund policy carefully before making a purchase.

a. Digital Products (eBooks / Online Read Content)

• Due to the nature of our netbook run package system, all purchases are non-refundable, because your access to our netbook packages or content books has been Subscribed.
• However, we may offer a refund or exchange under the following condition:
  • The content is completely unreadable or inaccessible due to a technical error on our part.
  • To request a refund under these conditions, please contact us within 7 days of purchase at: www.mynetbook@gmail.com

b. Subscription Services

• If your purchase involves a subscription:
  • You may cancel your subscription at any time.
  • No partial refunds will be issued for unused time, but access will remain available until the end of the billing period.

c. How to Request a Refund

• To request a refund, email us at www.mynetbook@gmail.com with:
  • Your order number
  • The email address used for the purchase/reader's name/contact number
  • A brief explanation of the issue
• We will review your request and get back to you within 3 business days.

Exceptions

We reserve the right to deny refund requests that do not meet the criteria above or in cases of abuse.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the information we collect, please contact us at:

NETBOOK (netbook.lk)
Email: www.mynetbook@gmail.com
Phone: 0777394079 / 0332060716